Your bookings
Where to see them
- The Book tab shows Your bookings: up to 3 upcoming bookings.
- Tap Booking history (or a booking) to open My bookings, with all upcoming bookings and, under Past, finished and cancelled ones.
Booking statuses
| Status | Meaning |
|---|---|
| Waiting | Sent. The company hasn't confirmed yet ("Waiting for the provider to confirm"). |
| Confirmed | The company confirmed the booking. |
| Paid | The company marked the booking as paid. |
| Done | The trip took place. |
| Cancelled | You or the company cancelled it. The reason is shown if one was given. |
Each upcoming booking shows its progress: Sent → Being confirmed / Confirmed → Trip day.
Booking details
A booking card shows the company (and the vehicle, if you chose one), the city, the departure and return times, Pick up and Drop off, the number of people, the price, your notes, when it was confirmed ("Confirmed …"), and the cancellation reason ("Cancelled: …").
Cancel a booking
You can cancel a booking while it is Waiting or Confirmed:
- Open My bookings.
- On the booking, tap Cancel booking.
- Optional: tell the company Why? (for example "Trip moved to another day").
- Tap Yes, cancel booking. To keep it, tap Keep it.
A booking that is Paid or Done can't be cancelled in the app. Contact the company.
Book again
Past bookings show Book again when the same vehicle or company can still be booked. It opens the vehicle or the company, so you can choose new dates. If the vehicle or company no longer takes bookings, the button is not shown.
Alerts about bookings
You get an alert when a company confirms, marks as paid, completes or cancels your booking. Tapping a booking alert opens My bookings. Booking alerts are sent even if other alerts are turned off.
Common questions
How long does confirmation take? It depends on the company. You get an alert as soon as they confirm.
Can I change a booking? Not in the app. Cancel it and send a new one, or contact the company.
Where do I find a cancelled booking? In My bookings, under Past.