Help, assistant and support
Open Me › Help & chat. There are two tabs: Ask and Guides.
Ask the assistant
Ask is a chat with the NexaRide assistant. It answers by AI, using these guides and the information about your own riders, routes and buses.
- Type your question and tap Send, or tap one of the suggested questions ("How do I change the stop?", "Add another child", "What is a bus tag?").
- While it is answering you see Thinking….
- Ask by voice: tap the microphone, speak, then tap the stop or send button. Your words are turned into text and sent; a microphone icon marks them in the chat. Tap ✕ to cancel. A voice question can be up to 2 minutes. The first time, the app asks to use the microphone.
- Add to your question: tap + to add A rider (ask about one rider's bus and stop), A booking (ask about one of your trips), or photos: Take a photo now or Choose from my photos, up to 3 per question, for example a screenshot of something in the app. The rider or booking shows as a chip above the buttons and stays for the next questions until you tap its ✕.
- Under each answer: copy it, Share it (latest answer), Read aloud with your phone's voice (tap again to stop), or rate it Good answer / Bad answer to help us improve the assistant.
- To start over, tap Clear the conversation (the button at the top).
The assistant can make mistakes. For anything about your account, a rider's confirmation or attendance, contact the place or support.
Guides
Guides lists all help articles. The first one, New here? Start with this, explains setup. Use Search guides to find an article by its title, for example "change stop". At the end of every guide, Still stuck? › Ask the assistant opens the chat.
Who to contact
| Question about | Contact |
|---|---|
| A rider's confirmation, attendance, the place code, routes, stops, ride times, the bus or the driver | Your school or workplace (the place) |
| A booking: price, payment, changes | The transport company |
| The app itself, your account, or deleting data | NexaRide support |
NexaRide support
Open Me › About NexaRide:
- Email support – info@nexabus.com
- Website – www.nexabus.com
- Privacy Policy and Terms of service
- the app Version (tell support which version you use)
Common questions
Is the assistant a real person? No. It answers by AI. For things only a person can do (confirming a rider, changing a route), contact the place.
Where is the privacy policy? Me › About NexaRide › Privacy Policy. It is also linked on the sign-in screen.