Signing in and your account

Ways to sign in

On the sign-in screen you can use:

• Email and password
• Continue with Google
• Continue with Apple – on iPhone only

Signing in with a phone number and an SMS code is not available. Every account needs an email address: it is how you sign in and how a new password is sent to you.

With Google or Apple, the app signs you in if you already have an account, and creates one if you don't.

Create an account

1. On the welcome screen tap Get started. The sign-in screen opens.
2. Under New to NexaRide? tap Create an account.
3. Fill in Your name, Email, Password (at least 8 characters) and Type the password again.
4. Tap Create an account.

The app then opens the setup checklist (see "Getting started").

By continuing you agree to the Terms of service and the Privacy Policy. Both are linked on the sign-in screen and in Me › About NexaRide.

Sign in

1. On the welcome screen tap I already have an account (or Get started). The welcome screen is shown only the first time.
2. Type your email and password and tap Sign in, or use Google or Apple.

If you see "The email or password is wrong", check both, or reset the password.

Forgot your password

1. On the sign-in screen tap Forgot password?
2. Type your email and tap Send me the link.
3. Open the email and tap the link. The app opens Make a new password.
4. Type the new password twice (at least 8 characters) and tap Save new password, then sign in.

If the link says "This link doesn't work", open the newest reset email or ask for a new link. For safety, the app says the link is on its way even if no account uses that email.

Edit your profile

Open Me and tap your name (Edit profile). On My profile you can change:

• your photo (Change photo)
• Name
• Phone

Tap Save. Your Email can't be changed in the app, because it is how you sign in.

Log out

Me › Log out. After logging out you stop getting alerts on this phone until you sign in again.

Delete your account

1. Open Me, tap your name, then Delete account…
2. Read what happens and tap Delete forever.

Deleting permanently removes your NexaRide account. It can't be undone. After deleting:

• you won't see any bus on the map
• alerts about your riders stop
• you're signed out on this phone

To keep the account, tap Keep my account.

Common questions

Can I sign in with my phone number? No. NexaRide accounts use email. Use email and password, Google, or Apple (iPhone).

I signed in with Google. Do I have a password? No password is needed for Google or Apple sign-in. You can always keep using the same Google or Apple account.

Can I change my email? Not in the app. Contact support at info@nexabus.com.

Can two parents follow the same rider? Yes. One parent shares the rider code, the other enters it in their own account, and the first parent approves them (see "Riders"). Both parents can also sign in to the same account on their phones.