Documentation

Knowledge Base

Real-time Tracking

Track your passengers' transportation in real-time. See exactly where the vehicle is and when it will arrive at their stop.

Starting a Tracking Session

Tracking is launched directly from a passenger's card on the Passengers screen.

Each route row on a passenger card shows:

  • Route name and shift details (shift name, start time – end time)
  • A Track button on the right

The Track button behaves based on the current time:

  • Active shift: Button is highlighted (primary color). Tap it to open the live tracking map
  • Outside shift hours: Button is grayed out and shows a countdown timer (e.g. 01:45:22) until the shift begins. It cannot be tapped until the shift starts

The Tracking Map

The tracking map opens full-screen and shows:

Vehicle Marker

The vehicle is shown as an icon matching its type (bus, van, car, etc.). As the vehicle moves, the marker updates automatically via a live WebSocket connection.

Stop Markers

Stops assigned to the passenger are shown as numbered map markers in route order. Tap any stop marker to see its details in a bottom drawer (stop name, address, assigned passenger stops).

Route Polyline

A blue line connects the stops in order, showing the planned route path. The polyline is drawn using actual road directions when available.

Connection Status

A status indicator shows whether the live connection is active:

  • Connecting: Displayed while establishing the WebSocket connection
  • Connected: Vehicle position updates are live
  • Error: If the connection fails, an error message is shown

Live Updates

Once connected, the map updates automatically:

  • Vehicle position refreshes in real time as the vehicle moves
  • The map pans to follow the vehicle when it moves significantly
  • Stop arrivals are reflected in real time

Vehicle Has No GPS Device

If the route's vehicle does not have a tracking device assigned, tapping the Track button shows a warning: "No device assigned to this vehicle." Contact your transportation coordinator if you believe this is an error.

Privacy and Security

  • Only you can view tracking for your own registered passengers
  • All location data is transmitted over an encrypted connection
  • You cannot view tracking for vehicles or passengers not linked to your account

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