Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how NexaBus ("we," "us," or "our") collects, uses, and shares information when you use our fleet management and passenger tracking services, including our web application and NexaRide mobile application (collectively, the "Services").

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Profile photos, organization details, and preferences you choose to provide.
• Payment Information: Billing details processed securely through PayPal. We do not store your complete payment card information.
• Passenger Information: Names, contact details, and stop assignments for passengers you add to the system.
• Driver Information: Driver profiles, license details, and contact information you provide.

Information Collected Automatically

• Location Data: GPS coordinates from tracking devices installed in vehicles, including real-time location, speed, and route history.
• Device Information: Information about devices used to access our Services, including browser type, operating system, and IP address.
• Usage Data: How you interact with our Services, including pages visited, features used, and timestamps.
• Sensor Data: Data from connected sensors including fuel levels, temperature readings, and engine metrics.
• Camera Data: Video and images from connected in-vehicle cameras when enabled.

Information from Third Parties

• GPS Device Providers: We receive telemetry data from GPS tracking devices you configure with our Services.
• Authentication Providers: If you use third-party login options, we receive basic profile information from those providers.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Track vehicle locations and generate reports
• Monitor passenger attendance and send arrival notifications
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We share information in the following circumstances:

With Your Organization

If you use our Services as part of an organization, administrators and other team members may access information based on their role permissions.

With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and data storage
• Payment processing (PayPal)
• Email delivery services
• Analytics providers

These providers are contractually obligated to protect your information.

For Legal Reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of NexaBus, our users, or others.

Business Transfers

If NexaBus is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We also retain information to comply with legal obligations, resolve disputes, and enforce agreements.

• Account Data: Retained until you delete your account
• Location History: Automatically deleted after a fixed period based on your subscription plan: 30 days on the Free plan, 90 days on the Starter plan, and 180 days on the Professional plan
• Payment Records: Retained as required for tax and legal purposes

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication requirements
• Secure data centers

However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights and Choices

Access and Update

You can access and update your account information through your account settings at any time.

Data Export

You can export your data through the reporting features in our Services.

Account Deletion

You can permanently delete your account and its associated personal data at any time from your account settings in the web app or the NexaRide mobile app. Deletion is immediate and cannot be undone. If you cannot access your account, you can request deletion by emailing info@nexabus.com; we will process your request within 30 days. Some information, such as payment records, may be retained after account deletion where required by law.

Communications

You can opt out of promotional emails by following the unsubscribe instructions in those messages. You cannot opt out of service-related communications.

Location Tracking

Vehicle location tracking is a core function of our Services. If you do not want vehicles tracked, do not install GPS devices or use our Services.

Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@nexabus.com

Address: Ondiris highway, 36/1​2, Baikonir district, Astana, Z10F0X6